Refund Policy
All payments made to MDTTactics Training Group, LLC are final and nonrefundable. MDTTactics does not issue refunds.
This policy applies to all course registrations, deposits, private training sessions, range sessions, qualification sessions, certification fees, online training, instructional materials, ammunition, equipment rentals, and other training-related services.
Refunds will not be provided for:
- Student cancellations;
- Late cancellations;
- No-call/no-shows;
- Late arrival or denied entry;
- Failure to complete required online or in-person training;
- Failure to bring required identification, documents, equipment, or ammunition;
- Failure to pass an examination, skills assessment, or shooting qualification;
- Removal from training because of unsafe conduct or failure to follow instructor commands;
- Personal scheduling conflicts, illness, transportation problems, or other circumstances affecting the student; or
- Failure to meet government, licensing, permit, or certification eligibility requirements.
When permitted under our Rescheduling Policy, an eligible payment may be transferred to another scheduled date or applied as a training credit. Training credits have no cash value and are not refundable.
If MDTTactics Training Group postpones or reschedules a course because of low enrollment, severe weather, facility closure, instructor emergency, unsafe conditions, or another circumstance beyond our control, the student’s payment will be transferred to the rescheduled course or issued as a training credit. A postponement or scheduling change does not qualify for a refund.
Other Policy
A student who does not attend a scheduled course or session and fails to provide advance notice will be considered a no-call/no-show.
No-call/no-show students forfeit all payments and will not receive a refund or course credit. A new registration and full payment will be required to attend another course.
Students should arrive at least 15 minutes before the scheduled starting time for check-in and preparation.
Late arrival may prevent a student from completing required instructional hours or required course content. A student who arrives late may:
- Be denied entry;
- Be required to reschedule;
- Be assessed an applicable late or administrative fee; or
- Be required to register and pay for another session.
A $50 late-arrival fee may apply to range training and qualification sessions. Being denied entry because of lateness does not qualify the student for a refund.
Certain group courses require a minimum number of registered students to operate. If minimum enrollment is not reached, MDTTactics Training Group may postpone or reschedule the course.
Affected students may choose to:
- Transfer the full amount paid to the next available group course;
- Apply the payment as a credit toward another eligible course; or
- Upgrade to private one-on-one or semi-private training by paying the applicable price difference.
Private and semi-private rates vary based on the course, instructional hours, facility costs, certification fees, training materials, equipment, and range expenses.
MDTTactics Training Group may postpone, relocate, or reschedule training because of severe weather, unsafe range conditions, instructor emergencies, facility closures, government restrictions, or circumstances beyond the company’s reasonable control.
Payments will be transferred to the rescheduled date or retained as a training credit. MDTTactics Training Group is not responsible for travel expenses, lost wages, childcare costs, lodging, or other personal expenses resulting from a schedule change.
Safety is our highest priority. Students must follow all instructor commands, firearm-safety rules, range procedures, and standards of professional conduct.
MDTTactics Training Group reserves the right to remove any student who:
- Violates safety rules;
- Fails to follow instructor commands;
- Handles a firearm or training equipment unsafely;
- Appears impaired by alcohol, drugs, medication, or another substance;
- Engages in threatening, disruptive, disrespectful, or inappropriate behavior; or
- Does not demonstrate the minimum knowledge, skills, judgment, or physical ability necessary to continue safely.
Students removed for safety or conduct violations will not receive a refund. Remedial or private instruction may be required before the student is permitted to continue, at the student’s expense.
Payment and attendance do not guarantee successful completion, certification, licensing, permit approval, or passage of a shooting qualification.
Students must satisfy all attendance, safety, knowledge, skills, testing, qualification, and government eligibility requirements. Government agencies and certifying organizations make the final decision regarding licenses, permits, and certifications.
By submitting registration and payment, the student confirms that they have read, understood, and agreed to these policies.